Garden Maintenance Accessibility Commitment — Northolt

Garden Maintenance Northolt is committed to making our services and information accessible to everyone. This statement explains how we support people who use assistive technologies, and how we work to ensure that our gardening services in Northolt are inclusive. We aim to meet recognized accessibility standards and to remove barriers that prevent people from finding and using our content and services.

We design our documents and processes for garden care in Northolt with accessibility in mind. Our approach considers a wide range of needs including visual, auditory, cognitive, and motor accessibility. We train staff to offer inclusive on-site support and to communicate clearly with customers who request adjustments to visits, proposals, or maintenance schedules.

We follow the Web Content Accessibility Guidelines WCAG 2.1 AA as a baseline for digital content related to our Northolt gardening services. Where possible we exceed these requirements. Compliance work includes:

• Text alternatives for non-text content so screen-reader users can access descriptions;
• Clear structure with headings and lists to support navigation;
• Consistent visual presentation and sufficient colour contrast for readability.

Screen-reader support and semantic structure

We make semantic HTML choices and descriptive headings to ensure that the content about garden maintenance in Northolt works well with common screen readers and voice assistants. Important actions and information are presented as real text rather than images of text. Where images or diagrams appear, we provide meaningful text descriptions to convey the same information.

Keyboard navigation and interaction

Our digital resources and booking interfaces are tested for full keyboard accessibility. Users can navigate forms, calendars, and service details using only the keyboard, and visible focus indicators are provided so keyboard users can see which element is active. We avoid keyboard traps and ensure that popups or dialogs can be dismissed via keyboard-only commands.

Beyond digital access, our on-site work in Northolt also respects accessibility. Our teams carry clear identification and can provide information in large print or via verbal explanation on request. If a customer requires a particular method of communication, we record that preference for all future visits to improve their experience.

We maintain a programme of reviews and testing. This includes regular audits against WCAG 2.1 AA standards, user testing with people who have disabilities, and ongoing staff training. When updates are made to the way we describe or deliver garden care Northolt services, we check for regressions and fix issues promptly.

If you encounter accessibility barriers while interacting with any of our content or the way we deliver gardening services in Northolt, please make an accessibility request. We will:

• Respond promptly — we aim to reply within seven working days;
• Provide alternatives — such as large print, clear verbal instructions, or a staff member to assist;
• Record preferences — to ensure future visits are better tailored to your needs.

We are committed to continuous improvement. If you have suggestions for how our Northolt garden maintenance information or service delivery can be made more accessible, please submit an accessibility request through the contact channel you normally use to reach us. We will consider each request carefully and make reasonable adjustments wherever possible.

Occasionally, some content may not yet meet our desired accessibility standards. When that happens we will: explain why the content is not fully accessible, provide a clear alternative, and give a timeframe for when we will fix it. Our goal is transparency and practical support for everyone who needs our horticultural services in Northolt.

Thank you for taking the time to read this statement. Our commitment to accessible gardening services reflects our belief that quality outdoor care should be available to all residents and businesses in the Northolt area. We will continue to review, test, and improve both digital and in-person accessibility so that our community can benefit from safe, welcoming, and inclusive garden maintenance.